What shipping options are available?
- Regular Parcel Post
- Express Post
- Courier Service
Free shipping for orders over $150 Australia wide*
*excludes all rugs & play bars. Shipping for rugs & play bars will be calculated at checkout.
Do you post internationally?
No, but as Two Wyld Cubs grows we would love to in the future.
How much is postage?
Postage is determined by the weight and size of your order and is calculated at the checkout. If you have any questions or requests regarding shipping please contact us here.
Do you deliver to P.O. Box address?
Yes, we can deliver to any P.O. Box Address in Australia via Australia Post. Unfortunately our courier service is not be able to deliver to a P O Box address.
How long will it take for my order to arrive?
We pack all orders within 24 hours of receipt of payment (excluding Sundays).
We send orders Monday-Saturday. If your delivery address is within the Australian Metropolitan Area, standard orders will take between 2-5 business days from the shipping notification email. Express Post orders will take 1-2 working days from the shipping notification email if you are located in the Express Post network area. Next day delivery is not guaranteed if you are located outside this network area such as outer metropolitan areas, townships/rural areas. For express post delivery network areas please visit http://auspost.com.au/parcels-mail/delivery-areas.html
If your delivery address is not within the Australian metropolitan area, standard orders will take between 5-10 working days from receiving the shipping notification email.
Please note that delivery times are an approximate. Delivery times may be increased and not limited to severe weather, periods of increased use of services (eg Christmas and Easter), following public holidays and industrial strikes.
Deliveries to far North Queensland, Western Australia, Tasmania and Northern Territory can take up to 7-10 working days.
Can I track my order?
Yes, you will receive a shipment notification email with your unique tracking number. You will be able to track your order either via Australia Post website or Courier service website. If you have any concerns when your package is in transit please do not hesitate to make contact with us here and we will assist where possible.
What if my order was damaged in transit?
Please check all items on receiving and if items are damaged please make contact within 48 hours of receiving your package via email firstname.lastname@example.org. In email please include your full name, description of item and where possible a picture. Please do not contact us via Instagram or Facebook regarding damaged goods please be sure to email us directly. Orders will be insured if sent via courier or express post. Orders that are sent via regular parcel post are not insured. If you would like your goods to be insured please select express post at checkout (will include courier services if in services zone). We will support you in your in claim with given delivery service and replace item.
What happens if my order has not arrived in expected time frame?
For approximate time frames please see How long will it take for my order to arrive? Please contact either Australia Post or Courier service as listed in shipment email you received upon your package being dispatched and lodge tracking number. If you have any issues with contacting either services please do not hesitate to contact us here and we will be sure to follow up request on your behalf.
What happens if an item is missing from my order?
We hope that this does not happen to you. We package all items with love and care. At times we may have to send some items in your order separately due to size or availability; so please be sure to check all shipment emails received from us with listed tracking numbers and services. If it does happen that you have not received an item you have ordered we do apologise in advance and request that you please make contact with us via email email@example.com so we can organize with you a replacement.
What happens if I receive an incorrect item?
We hope that this does not happen to you. We package all items with love and care. We apologise in advance if this does happen to you. Please contact us via email firstname.lastname@example.org if you have received an incorrect item and we will be sure to send you correct item at our cost. As well as collection of incorrect item at our cost.